Warranty

5 year installation warranty : This warranty applies to solar PV installations carried out by Arka Energy or Arka Energy's installation partners

This warranty covers defects in workmanship(installation) of your solar PV system subject to any limitations and exemptions set out below.
This warranty does not cover any post installation metering or monitoring services provided by a third party.

This warranty lasts for 5 years from the date the system is commissioned.
During the warranty period if Arka Energy AB workmanship results in a defective installation then Arka Energy AB will, at its absolute discretion, either carry out any repairs or replacements necessary to allow proper functioning of the Solar PV system.

The warranty will become null and void if any person/organisation amends, adapts or interferes with the installed Solar PV system and Arka Energy AB will cease to have any liability for the installation.

It is crucial to check the manufacturer's warranty for your PV system. Failing to do so could leave you at risk of potential financial burdens or inadequate coverage in the event of equipment malfunction or damage.
By carefully reviewing the manufacturer's warranty, you can ensure that you fully understand the terms and conditions, including the duration of coverage, specific components covered, and any exclusions or limitations. This will help you make informed decisions and take necessary actions to protect your investment.
Neglecting to check the warranty could lead to unexpected expenses if issues arise that should be covered under the warranty. Additionally, you may miss out on important information regarding warranty registration requirements or procedures.
To avoid complications, take the time to carefully read and understand the manufacturer's warranty. If you have any questions or concerns, contact the manufacturer or a qualified professional. Do not underestimate the importance of verifying the warranty to protect your solar installation and avoid potential future complications.

Neglecting the regular cleaning of your solar panels can significantly impact their efficiency and energy production. It is important to be aware of the potential consequences and take appropriate action to ensure optimal performance.
Improper Panel Cleaning May Void Manufacturer Warranty!
Be cautious when cleaning your solar panels, as improper cleaning methods or the use of unauthorised cleaning agents can potentially void the manufacturer's warranty. Using abrasive materials, harsh chemicals, or high-pressure water jets can cause damage to the panel surface, leading to loss of efficiency and even permanent impairment. Any resulting damage from improper cleaning techniques may not be covered under the manufacturer's warranty.

On purchase a solar PV system, normal benefit from Product Warranties provided by the manufacturers on the PV system components (solar panels, inverters and batteries). Details of these warranties are provided in the quote.
In General they are:

• At least 12 years product warranty on solar cells
• At least 10 years product warranty on inverters
• At least 80% power guarantee after 20 years on solar cells
• At least 10 years warranty on mounting systems.

This warranty is an installation warranty only.
However, if a component of your Solar PV System which is subject to a separate product warranty ceases to work then Arka Energy AB will assist you by:

• Liaising on your behalf with the manufacturer who provided the product warranty
• Replacing any component that is agreed to be replaced under such product warranty.

In that instance Arka Energy AB reserves the right to make a reasonable charge for labour and access (eg. scaffolding) involved in such replacement.

• If you believe that there is a problem with your solar PV system then you should contact Arka Energy AB. We will investigate that issue promptly.
• We will normally ask you or your site representative to carry out some basic checks and readings from your inverter before we carry out a site visit. We may ask you or them to carry out a system reset. Any such proposal will be made within 72 hours or the issues being reported to us.
• If the problem cannot be resolved in this way we will propose carrying out a site visit. Any such site visit will normally be made within 5 days of the issue being reported and will be carried out sooner where practicable.
• If we carry out a site visit and discover that there was a problem subject to the terms of this warranty then there will be no charge for the site visit.
• However, if we carry out a site visit and our investigations show that there was no problem related to our installation then we reserve the right to charge you for the labour and the site visit. We will provide you with an estimate of such costs prior to site visit.

It is your obligation to assist us by providing us with:

• Provide access to all elements of the system
• Information needed to pursue any warranties against the product manufacturers